Solutions Consultant (German/English) – Relocate to Sofia

Gdziepracujemy.pl; Poland; On-site; PLN 131,000 - 174,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant with German and English to support users for the world’s biggest search engine. The role is based in Sofia with relocation assistance, including a relocation bonus and short-term accommodation.

You will join a dynamic team delivering exceptional customer service and helping customers maximize product value. In this role, you will work across phone, email, and chat channels, use CRM and ticketing tools, and ensure inquiries are resolved

Qualifications

• Fluent German and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer scores satisfaction
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Skills

German language

English language

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant with German and English to support users for the world’s biggest search engine. The role is based in Sofia with relocation assistance, including a relocation bonus and short-term accommodation.

You will join a dynamic team delivering exceptional customer service and helping customers maximize product value. In this role, you will work across phone, email, and chat channels, use CRM and ticketing tools, and ensure inquiries are resolved