Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; On-site; PLN 88,000 - 127,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Team Events

Career Progression

Job summary

Mercier Consultancy Group is seeking a Hungarian Speaking Support Specialist to join their Bulgaria team. The role requires native or fluent Hungarian, and strong English; relocation to Sofia is provided.

The company offers a fully paid relocation package, comprehensive health insurance, paid training, a monthly salary, and a performance bonus as part of the benefits package.

Qualifications

• Native or fluent Hungarian (written and spoken) is mandatory.
• Previous experience in professional customer support is desirable.
• Good command of English to collaborate in a multinational office.

Responsibilities

• Provide technical and functional support to customers via phone, email, and live chat.
• Maintain excellence in customer service by resolving inquiries accurately and empathetically.
• Document and track customer interactions in the CRM system.

Skills

Hungarian fluency

English proficiency

Customer support

Communication skills

Tools

CRM systems

Job description

Hungarian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-leading organizations across Europe. We specialize in finding elite candidates for prestigious jobs in Bulgaria, ensuring a seamless integration into new professional chapters.

Job Overview

We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria within the dynamic Customer Support Services industry. This is an exceptional opportunity to advance your career in a vibrant, international environment while enjoying the support of a comprehensive relocation package.

Key Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellence within the Customer Support Services sector by resolving inquiries with precision and empathy.
• Represent our premium clients by upholding strict brand communication standards in Hungarian.
• Document and track customer interactions accurately within the internal CRM system.
• Collaborate with international teams to optimize workflows and enhance the overall service experience.
• Contribute to team goals by achieving key performance indicators and quality benchmarks.
• Escalate complex issues to the appropriate internal departments, ensuring timely resolution for the client.
• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Previous experience in a professional Customer Support Services environment is highly desirable.
• Strong proficiency in English to collaborate within our multinational office.
• A valid EU passport or the legal right to work in Bulgaria.
• Exceptional problem-solving skills and a customer-centric mindset for our Hungarian-speaking jobs.
• Willingness to relocate to Sofia for this on-site opportunity.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay).
• Lucrative Monthly Performance Bonus based on your individual contribution.
• And Much More, including team events, social outings, and career progression pathways.

Life in Bulgaria

Sofia is a hidden gem in Eastern Europe, offering a unique blend of historical charm and modern urban living. Bulgaria boasts a diverse climate, stunning natural landscapes, and a vibrant cultural scene, making it one of the most exciting destinations for those seeking international jobs in Bulgaria. With an affordable cost of living and a rapidly growing tech hub, Bulgaria is the perfect place to build your future.

By joining our team, you will enjoy a high quality of life with excellent dining, a thriving cafe culture, and easy access to both mountain resorts and the Black Sea coast. Choosing this Hungarian Speaking Support Specialist position in Bulgaria is not just a career move—it is a lifestyle upgrade. Experience the welcoming atmosphere of Bulgaria and fast-track your career with Mercier Consultancy Group.