Romanian-speaking Junior Customer Support Specialist

XTB; Warszawa; On-site; PLN 39,000 - 58,000; Full time

Job summary

XTB is a global financial services firm headquartered in Poland, delivering online trading across multiple markets. The role focuses on handling basic customer inquiries with a friendly, professional approach, while adhering to scripts and procedures to resolve issues.

You will document interactions in the CRM system and escalate more complex cases as needed. Ideal candidates bring Romanian and English language skills, basic customer service experience, and knowledge of financial markets.

Qualifications

• Proficiency in Romanian and very good knowledge of English.
• Basic customer service skills.
• Financial markets knowledge.
• Communication and interpersonal skills.
• CRM and ticketing system basics.

Responsibilities

• Responding to basic customer inquiries via assigned support channels.
• Following established procedures and scripts to resolve straightforward issues.
• Documenting customer interactions accurately in the CRM system.
• Escalating complex or unusual cases to more experienced team members.
• Learning product features, policies, and support procedures.
• Meeting individual performance targets under supervision.
• Participating in training and developing customer service competencies.
• Providing a positive customer experience through professional, courteous interactions.

Skills

Romanian

English

Customer service skills

Financial markets knowledge

Communication

Interpersonal skills

Adaptability

Openness to feedback

Tools

CRM basics

Ticketing system basics

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment - XTB is the right place for you.

We are a certified Great Place to Work company

Responsibilities

• Responding to basic customer inquiries via assigned support channels
• Following established procedures and scripts to resolve straightforward issues
• Documenting customer interactions accurately in the CRM system
• Escalating complex or unusual cases to more experienced team members
• Learning product features, policies, and support procedures
• Meeting individual performance targets under supervision
• Participating in training and developing customer service competencies
• Providing a positive customer experience through professional, courteous interactions

Requirements

• Proficiency in Romanian and very good knowledge of English
• Basic customer service skills
• Financial markets knowledge
• Communication and interpersonal skills
• CRM and ticketing system basics
• Adaptability and openness to feedback