Renewals & Growth Manager, SMB SaaS (DACH) – Hybrid

LumApps

Kraków

Hybrid

PLN 120,000 - 170,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Phone & Internet allowance up to 80 I-

Private health care package (Luxmed)

Cafeteria benefits

Creative Allowance

26 days annual leave

Job summary

LumApps in Kraków is seeking a driven Account Manager for the SMB/enterprise segment within the Account Management team. You will own end-to-end contract renewals for a DACH portfolio, manage auto-renewals in Salesforce and Chargebee, and coordinate with Customer Success and Finance to ensure smooth billing and high retention.

Fluent German and English are essential, with 2–3 years in customer-facing roles.

Qualifications

2–3 years of experience in a customer-facing or operational role.
Professional proficiency in German and English is required.

Responsibilities

Oversee end-to-end contract renewals for an assigned SMB portfolio in the DACH region.
Monitor 6-month renewal pipelines, verify pricing, and implement automated price indexations.
Configure and manage auto-renewals and recurring billing in Salesforce and Chargebee.
Lead renewal discussions and negotiate terms with customers.
Serve as liaison between Customers and internal departments to ensure consistency and timely execution.
Collaborate with Customer Success to detect risk and reduce churn.
Identify upsell opportunities to drive growth.
Maintain up-to-date records in CRM and billing systems.
Track portfolio metrics and report retention updates to management.