Renewal Manager (German & English Speaking)

LumApps; Kraków; Hybrid; PLN 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Phone & Internet allowance up to 80 I-

Private health care package (Luxmed)

Cafeteria benefits

Creative Allowance

26 days annual leave

Job summary

LumApps in Kraków is seeking a driven Account Manager for the SMB/enterprise segment within the Account Management team. You will own end-to-end contract renewals for a DACH portfolio, manage auto-renewals in Salesforce and Chargebee, and coordinate with Customer Success and Finance to ensure smooth billing and high retention.

Fluent German and English are essential, with 2–3 years in customer-facing roles.

Qualifications

• 2–3 years of experience in a customer-facing or operational role.
• Professional proficiency in German and English is required.

Responsibilities

• Oversee end-to-end contract renewals for an assigned SMB portfolio in the DACH region.
• Monitor 6-month renewal pipelines, verify pricing, and implement automated price indexations.
• Configure and manage auto-renewals and recurring billing in Salesforce and Chargebee.
• Lead renewal discussions and negotiate terms with customers.
• Serve as liaison between Customers and internal departments to ensure consistency and timely execution.
• Collaborate with Customer Success to detect risk and reduce churn.
• Identify upsell opportunities to drive growth.
• Maintain up-to-date records in CRM and billing systems.
• Track portfolio metrics and report retention updates to management.

Skills

German fluency

English fluency

Communication skills

Negotiation

SaaS experience

Tools

Salesforce

Chargebee

Job description

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

• Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
• Transform employees into real ambassadors of their company,
• Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
• Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

Team

You will join a focused, specialised team within our Account Management organisation dedicated to driving retention and scale across our Small and Medium-sized Business segment.

Our team manages customer accounts through a balanced blend of automated processes and direct customer relationship management. Following a major company integration, we are scaling our infrastructure, harmonising operational tooling across platforms (Salesforce, Chargebee), and expanding our portfolio. In this role, you will hold primary ownership of a customer portfolio across the DACH territory, ensuring commercial continuity, smooth billing execution, and high customer retention.

Core Missions & Responsibilities

• Oversee end-to-end contract renewals for an assigned SMB customer portfolio across the DACH region.
• Monitor 6-month renewal pipelines, review usage data, verify pricing, and implement automated price indexations in alignment with contract terms.
• Configure and manage auto-renewals, parameters, and recurring billing workflows within Salesforce and Chargebee.
• Lead renewal discussions and contract negotiations directly with customers when intervention is required.
• Serve as the central operational liaison between Customers and internal departments (Customer Success, Finance, RevOps, Support) to ensure contract consistency and punctual execution.
• Partner closely with the Customer Success team to detect early risk indicators, address friction points, and systematically reduce churn.
• Identify upsell opportunities (such as plan upgrades, add-ons, and complementary services) to introduce customers to new releases and capabilities that advance their goals.
• Maintain up-to-date, comprehensive records across our CRM (Salesforce) and billing systems.
• Track portfolio performance metrics and deliver regular pipeline and retention updates to management.

Candidate Experience & Requirements

• 2–3 years of experience in a customer-facing or operational role (e.g., Customer Service, Sales, Customer Success, Account Management, Contract Administration, or Technical Support).
• Comfort with back-office rigor (contract terms, administrative accuracy, CRM hygiene) alongside confidence in picking up the phone to negotiate terms or present upsell options.
• Autonomous, solutions-driven, and adaptable to evolving processes in a growing SaaS environment.
• Professional proficiency or native fluency in both German and English.

Why You’ll Love Working at LumApps

• Hybrid work model – 2 days at the office, 3 days remote
• Phone & Home Internet costs reimbursement up to 80 PLN/month
• Private health care package with Luxmed – covered for you and partially for your partner / family
• Cafeteria benefits – monthly budget to cover sport cards or other purchases
• Creative Allowance – paid as 1000 PLN gross/month
• 26 days of annual leave/year and 2 Mental Health days off per year

Benefits listed above are part of the compensation package for contract of employment.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.