Multilingual SaaS Renewals Manager – Kraków (Onsite)

TTEC

Województwo małopolskie

In loco

PLN 120.000 - 180.000

Tempo pieno

8 giorni fa

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Vantaggi offerti da questo lavoro

Quarterly bonus

Relocation bonus

Descrizione del lavoro

TTEC in Krakow, Poland is hiring for a Renewals Manager - Sales to manage customer relationships throughout the SaaS journey and own end-to-end renewals. The role requires multilingual capabilities and coordination across time zones.

The position offers onsite work with potential quarterly bonuses and a relocation option. You will work with cross-functional teams to optimize renewals and identify upsell opportunities, maintaining CRM records and ensuring timely contract closures.

Competenze

Experience in renewals, customer success, account management, sales operations, or deal desk.
Strong communication and relationship-building skills across diverse regions.
Familiarity with SaaS or subscription-based business models and CRM tools.

Mansioni

Manage existing customer relationships throughout their SaaS journey.
Own end-to-end renewals and ensure timely contract closures.
Follow up on outstanding invoices and resolve payment issues.
Identify upselling and cross-selling opportunities.
Handle customer queries, coordinate escalations, and collaborate with internal teams.
Maintain accurate customer and renewal records in the CRM.