Remote Support Manager — Concierge SLA Expert

Assetara Limited; Poznań; On-site; PLN 120,000 - 180,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely through the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, helping them navigate platform tools and maintain accurate CRM notes.

You will deliver concise, professional communication, manage client queues and SLAs, and ensure strict compliance and data confidentiality while escalating issues with clear operational justification.

Qualifications

• Experience delivering remote customer support for subscription-based services.
• Ability to navigate multiple products and translate complex features into clear guidance.
• Commitment to confidentiality and compliance.

Responsibilities

• Gain deep knowledge of all company products to provide accurate, fact-based guidance.
• Prioritize work via dashboards, monitor unread messages and SLA risks.
• Deliver professional, warm, and concise support within the official workspace.
• Maintain strict separation between client-facing messages and internal notes.
• Review and edit AI-generated drafts before submission.
• Escalate and justify operational actions using system tools.

Skills

Product expertise

Queue & SLA management

Concierge-level support

CRM & private notes management

AI-assisted drafting review

Escalation & operational actions

Tools

Broker Dashboard

CRM systems

AI tools

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely through the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, helping them navigate platform tools and maintain accurate CRM notes.

You will deliver concise, professional communication, manage client queues and SLAs, and ensure strict compliance and data confidentiality while escalating issues with clear operational justification.