Remote Concierge Support Manager for Clients

Assetara Limited; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join the team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, diving into products, guiding users through tools, and maintaining CRM/private notes with strict compliance.

You will manage queues and SLAs, deliver professional, concise communications within the official workspace, and ensure strict separation of client-facing messages and internal

Qualifications

• Compliance with daily routines, activity tracking and session management.
• Confidentiality and anti-fraud protocols.
• Handling client data per documented instructions.

Responsibilities

• Develop deep knowledge of all products to guide clients accurately.
• Prioritize work via the Broker Dashboard focusing on unread messages and SLA risks.
• Provide concierge-level support and communicate within the official workspace.
• Maintain separation between client messages and internal private notes.
• Review AI-generated drafts before submission.
• Escalate issues with clear operational justifications.

Skills

Product expertise

SLA & queue management

CRM usage

Professional communications

AI-assisted drafting review

Escalation handling

Tools

Broker Dashboard

CRM software

Job description

Assetara Limited is seeking a dedicated Support Manager to join the team remotely via the Assetara platform. You will act as a key personal manager and frontline support specialist for clients with subscriptions, diving into products, guiding users through tools, and maintaining CRM/private notes with strict compliance.

You will manage queues and SLAs, deliver professional, concise communications within the official workspace, and ensure strict separation of client-facing messages and internal