Remote Client Concierge & Support Specialist

Assetara Limited; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be the primary contact for clients, delivering concierge-level account assistance within approved tools.

In this role, you will handle client communication, CRM notes, and SLA-aligned support while upholding strict confidentiality, security, and compliance standards. This position emphasizes professional remote work discipline, anti-fraud controls, and careful data

Qualifications

• Adherence to operational, security, and compliance guidelines.
• Professional remote work discipline, time management, and availability.
• Confidential handling of client data and anti-fraud practices.
• Completion of initial training and identity checks.

Responsibilities

• Client Communication: professional, warm, concise messages within Assetara workspace.
• Concierge Support: client calls, platform navigation, context review.
• Queue & SLA Management: prioritize unread threads and monitor SLA compliance.
• CRM Administration: maintain accurate client notes in the system.
• Escalation & Compliance: identify and escalate issues per policy.

Skills

Client communication

CRM administration

Remote work discipline

Compliance awareness

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be the primary contact for clients, delivering concierge-level account assistance within approved tools.

In this role, you will handle client communication, CRM notes, and SLA-aligned support while upholding strict confidentiality, security, and compliance standards. This position emphasizes professional remote work discipline, anti-fraud controls, and careful data