Remote ServiceNow Discovery Engineer — CMDB & Platform

AgileEngine; Lublin; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Growth without limits

Competitive compensation

Flexibility: 100% remote

Meaningful, modern projects

Collaborative culture

Well-being & support

Job summary

AgileEngine is seeking a ServiceNow Discovery SME to serve as the platform authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows.

Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role. Responsibilities include converting runbooks into documented workflows, collecting metrics from Discovery and monitoring platforms, and driving

Qualifications

• 4+ years of experience in software engineering.
• Experience with ServiceNow Discovery including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience with CMDB/CSDM, Configuration Items, identification/reconciliation, relationships, and CMDB data quality.
• Infrastructure Engineering knowledge: Linux, Windows Server, compute, virtualization/cloud, authentication, processes/services, and infrastructure troubleshooting.
• Knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S and related network troubleshooting.
• Experience with observability technologies such as Prometheus, OpenTelemetry, Grafana.
• Upper-intermediate English level.

Responsibilities

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge and runbooks into structured, documented workflows to progressively enable the engineering team to reduce manual investigation.
• Regularly collect, interpret metrics and telemetry from ServiceNow Discovery and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Skills

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

CMDB/CSDM

Linux

Windows Server

TCP/IP

DNS

Grafana

Prometheus

OpenTelemetry

WMI/WinRM

Networking knowledge

English (Upper-Intermediate)

Tools

Prometheus

Grafana

OpenTelemetry

Job description

AgileEngine is seeking a ServiceNow Discovery SME to serve as the platform authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows.

Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role. Responsibilities include converting runbooks into documented workflows, collecting metrics from Discovery and monitoring platforms, and driving