Remote ServiceNow Administrator for ITOM & CMDB Growth

Balyasny Asset Management; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private healthcare

Multisport card

Language classes

Remote work

Job summary

Software Mind is hiring a ServiceNow Administrator to join a small remote team supporting a Dutch cloud services provider. You will manage incidents, user access, and day-to-day platform configuration, while ensuring SLAs and change control are followed.

The role involves direct client interaction, cross-functional collaboration, and growth toward ITOM and CMDB work. We expect 2+ years of hands-on ServiceNow experience, fluency in English, and CSA/Data Foundations credentials.

Qualifications

• CSA certification is required.
• Minimum 2 years hands-on ServiceNow administration.
• Experience with incident, request and change handling in a live production environment with SLAs.
• Fluent English, spoken and written, with client-facing communication.
• Dutch language skills are a plus.

Responsibilities

• Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules.
• Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews.
• Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs.
• Keep the platform healthy by monitoring scheduled jobs, integrations and error logs, and acting on what they show before users report it.
• Troubleshoot configuration and integration issues at second line: resolve what is a configuration matter, escape what requires a design change.
• Promote changes between environments using update sets, following release and change management rules.
• Document administration procedures and build standard operating procedures, so recurring requests become repeatable rather than person-dependent.
• Work closely with developers and architects, bringing the platform operations perspective into designs and changes.

Skills

ServiceNow Admin

ITIL

English (Fluent)

Dutch language (beneficial)

Remote collaboration

Education

ServiceNow CSA Certification

ServiceNow Data Foundations

Tools

ServiceNow ITOM

CMDB

CSDM

GlideRecord

REST APIs

Job description

Software Mind is hiring a ServiceNow Administrator to join a small remote team supporting a Dutch cloud services provider. You will manage incidents, user access, and day-to-day platform configuration, while ensuring SLAs and change control are followed.

The role involves direct client interaction, cross-functional collaboration, and growth toward ITOM and CMDB work. We expect 2+ years of hands-on ServiceNow experience, fluency in English, and CSA/Data Foundations credentials.