Remote Senior ServiceNow Platform Architect – AI & ITOM

emagine; Polska; Remote; PLN 302,000 - 380,000; Full time

Job summary

emagine is seeking a Senior ServiceNow Platform Architect to define the technical strategy, govern complex designs, and establish enterprise governance for a highly integrated ServiceNow ecosystem. You will lead multi-vendor integrations across ITSM/ITOM, drive CMDB, Service Mapping, and AI initiatives, acting as the top technical authority.

The role emphasizes hands-on architecture, governance forums, and a roadmap for platform modernization while supporting a remote, international delivery

Qualifications

• 10+ years of enterprise IT experience including 5+ years as Lead Architect or Senior ServiceNow Architect.
• Proven design and governance of ServiceNow in large multi-vendor environments.
• Experience leading complex ServiceNow transformation programmes and EA initiatives.

Responsibilities

• Design and govern integrations between ServiceNow and external ITSM platforms.
• Define and maintain multi-vendor integration strategy for ITSM processes.
• Architect integrations with monitoring and cloud platforms to support CMDB and Service Mapping.
• Lead architecture governance, standards, and upgrade/technical debt remediation.

Skills

Lead Architect experience

ServiceNow platform experience

Enterprise multi-vendor integration

API integration

JavaScript hands-on

Tools

Integration Hub

MID Server

Flow Designer

Service Mapping

Performance Analytics

Job description

emagine is seeking a Senior ServiceNow Platform Architect to define the technical strategy, govern complex designs, and establish enterprise governance for a highly integrated ServiceNow ecosystem. You will lead multi-vendor integrations across ITSM/ITOM, drive CMDB, Service Mapping, and AI initiatives, acting as the top technical authority.

The role emphasizes hands-on architecture, governance forums, and a roadmap for platform modernization while supporting a remote, international delivery