Senior ServiceNow Platform & ITOM Administrator

SmartRecruiters, Inc.; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible and remote cooperation

International projects

Travel for international projects

Private healthcare and life insurance

Multisport card

Job summary

Software Mind is seeking a senior ServiceNow specialist to join a remote, long-term project building a state-of-the-art platform for a Dutch cloud services provider serving the public sector. You will own day-to-day platform operations, RBAC, and integrations, working directly with client stakeholders.

The role emphasizes hands-on configuration, CMDB integrity, and end-to-end service management, with room to grow into ITOM/ITSM leadership and cross-tenant responsibilities.

Qualifications

• Valid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations
• Minimum 5 years of hands‑on ServiceNow experience, including at least 2 years with technical ownership of a production instance
• Hands‑on RBAC configuration: role and group model, ACLs, user criteria, delegated administration and access reviews
• LDAP and AD synchronization and data imports: import sets, transform maps, scheduled imports, coalescing rules and troubleshooting failed loads, together with CMDB class model, CI relationships and data quality
• Functional knowledge of integrations: REST and SOAP interfaces, IntegrationHub and the MID Server fit together, and the ability to diagnose a failing interface and hand a precise specification to a developer
• Service Portal: configuration and maintenance of portal pages, widgets and catalogue presentation for end users
• Fluent English, and the ability to hold a technical position in front of client stakeholders

Responsibilities

• Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs
• Take technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews
• Own integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one
• Maintain CMDB data quality and the CI class model in daily operation
• Act as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity
• Reverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals
• Run platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow
• Work independently with client stakeholders, turning operational issues into decisions they can take
• Own day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs
• Take technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews

Skills

ServiceNow

RBAC ownership

LDAP/AD sync

Integrations

Service Portal

ITOM/ITSM

Education

ServiceNow CSA

Certified Data Foundations

Tools

IntegrationHub

MID Server

REST API

SOAP API

Job description

Software Mind is seeking a senior ServiceNow specialist to join a remote, long-term project building a state-of-the-art platform for a Dutch cloud services provider serving the public sector. You will own day-to-day platform operations, RBAC, and integrations, working directly with client stakeholders.

The role emphasizes hands-on configuration, CMDB integrity, and end-to-end service management, with room to grow into ITOM/ITSM leadership and cross-tenant responsibilities.