Senior ServiceNow Engineer – ITOM, CMDB & Integrations

AIDA projektai, MB; Wrocław; Remote; PLN 215,000 - 242,000; Full time

Job summary

Unknown is seeking a Mid/Senior ServiceNow Software Engineer to join an exciting project. The role focuses on configuring ITOM modules, including Service Mapping and Discovery, and delivering robust CMDB governance.

You will be a subject matter expert guiding clients and project teams across IT operations and integrations. The position offers a remote-friendly setup with international engagement and collaboration with top engineers in a Center of Excellence, working on world-leading projects and

Qualifications

• 3+ years of hands-on experience with the ServiceNow platform (ITOM Discovery and CMDB).
• Strong knowledge of ServiceNow integrations via APIs and web services.
• Understanding of IT operations and infrastructure management (networks, servers, databases, cloud).
• Familiar with ITIL processes and ITOM/CMDB best practices.
• Certified Implementation Specialist in Service Mapping or Discovery is preferred.

Responsibilities

• Configure and customize ServiceNow ITOM modules (Service Mapping, Event Management, Discovery) to client needs.
• Act as the subject matter expert for ITOM processes and best practices; guide clients and project teams.
• Work on CMDB governance and data quality.

Skills

ServiceNow

ITOM

CMDB

APIs & Integrations

ITIL processes

Problem solving

Independent worker

Tools

Service Mapping

Discovery

Event Management

Job description

Unknown is seeking a Mid/Senior ServiceNow Software Engineer to join an exciting project. The role focuses on configuring ITOM modules, including Service Mapping and Discovery, and delivering robust CMDB governance.

You will be a subject matter expert guiding clients and project teams across IT operations and integrations. The position offers a remote-friendly setup with international engagement and collaboration with top engineers in a Center of Excellence, working on world-leading projects and