Remote Senior Customer Care Specialist - AI & SAP Ops

Genpact Ltd.; Lublin; Remote; PLN 91,000 - 109,000; Full time

Job summary

Genpact Ltd. is seeking a Sr. Associate - Customer Care for a blended role, focusing on end-to-end order flow, OTIF, and issue resolution.

You will work with Salesforce, SAP and customer portals to ensure accurate data, timely processing, and strong stakeholder collaboration. The role requires a strong background in customer care and data management, with the ability to handle complex situations and contribute to process improvements in a fast-paced environment.

Qualifications

• Bachelors degree in business, communication, hospitality, IT or marketing or equivalent experience.
• Certification programs in customer service and process tools are desirable.
• Experience in customer care with data management and order flow is preferred.

Responsibilities

• Provide excellence in customer service through order management and issue resolution.
• Use Salesforce, SAP and customer portals to manage end-to-end order flow and compliance.
• Collaborate with internal teams to ensure timely order processing and problem solving.
• Prepare reports and participate in process improvements and transition activities.

Skills

Customer Care

Customer Experience

Customer Journey Mapping

Data Analytics

Online Customer Support

CRM & Order Management

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Tools

Salesforce

SAP

ServiceNow

Job description

Genpact Ltd. is seeking a Sr. Associate - Customer Care for a blended role, focusing on end-to-end order flow, OTIF, and issue resolution.

You will work with Salesforce, SAP and customer portals to ensure accurate data, timely processing, and strong stakeholder collaboration. The role requires a strong background in customer care and data management, with the ability to handle complex situations and contribute to process improvements in a fast-paced environment.