Remote SaaS Support Specialist — Temporary

Valid8 Financial, Inc.; Poland; Remote; PLN 106,202 - 148,683; Part time

Job summary

Valid8 Financial, Inc. is seeking temporary Customer Support Specialists to join their team remotely from June to September. Candidates must have exceptional customer service skills and experience in application troubleshooting. Responsibilities include responding to support requests, troubleshooting product issues, and maintaining client records. The role requires 2+ years of experience in a customer service environment, particularly in SaaS or education technology. Strong communication and analytical skills are essential.

Qualifications

• 2+ years of successful experience in a support or customer‑service role.
• Experience working with software support in a corporate setting.
• Exceptional written and verbal communication skills.

Responsibilities

• Respond promptly to support requests including technical inquiries.
• Troubleshoot and report product errors to the product team.
• Manage a detailed record of client interactions.

Skills

Customer service skills

Technical troubleshooting

Analytical skills

Communication skills

Tools

Help-desk software

Job description

Valid8 Financial, Inc. is seeking temporary Customer Support Specialists to join their team remotely from June to September. Candidates must have exceptional customer service skills and experience in application troubleshooting. Responsibilities include responding to support requests, troubleshooting product issues, and maintaining client records. The role requires 2+ years of experience in a customer service environment, particularly in SaaS or education technology. Strong communication and analytical skills are essential.