Remote Customer Support Specialist

Helix Workforce; Poland; Remote; PLN 40,000 - 60,000; Full time

Job summary

A customer service solutions firm is seeking a Customer Service Representative to offer support through various channels in a remote setting. The chosen candidate will handle customer inquiries, provide accurate information, and ensure satisfaction. Ideal traits include strong communication skills, empathy, and the ability to work independently. This position offers flexibility with hours and focuses on maintaining service quality and professionalism.

Qualifications

• Previous experience in customer service or support roles preferred.
• Strong written and verbal communication skills are crucial.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and follow-up based on procedures.
• Resolve customer issues or elevate cases when necessary.

Skills

Customer Support & Issue Resolution

CRM or Ticketing Systems

Documentation & Data Entry

Clear Communication

Empathy & Service Orientation

Time Management

Problem Solving

Job description

A customer service solutions firm is seeking a Customer Service Representative to offer support through various channels in a remote setting. The chosen candidate will handle customer inquiries, provide accurate information, and ensure satisfaction. Ideal traits include strong communication skills, empathy, and the ability to work independently. This position offers flexibility with hours and focuses on maintaining service quality and professionalism.