Senior Support Engineer - Mortgage SaaS (Remote)

Vesta Innovations Inc.; Poland; Remote; PLN 297,397 - 446,096; Full time

Benefits offered by this job

Robust medical, vision, & dental coverage

401(K) plan offering

Meaningful parental leave

Generous Work-From-Anywhere benefits

Flexible time off

Monthly Doordash benefits

Job summary

A leading technology firm in Poland is seeking a Support Specialist to provide technical support and problem-solving for enterprise customers. This role requires strong communication skills and the ability to investigate and troubleshoot product issues using a highly customizable Loan Origination System. The ideal candidate will work in a remote-first environment and will assist customers via various channels. Competitive compensation and meaningful benefits are offered with an inclusive company culture.

Qualifications

• Experience providing L2 or L3 technical and product support for a B2B SaaS product.
• Strong written communication skills and comfort working in a remote-first environment.
• Ability to understand complex products and domain knowledge over time.

Responsibilities

• Provide product and technical support to enterprise customers.
• Engage with customers through Zendesk to resolve issues.
• Triage confirmed issues to Product and Engineering teams.

Skills

Problem-solving

Technical support

Communication skills

Customer service

Curiosity

Job description

A leading technology firm in Poland is seeking a Support Specialist to provide technical support and problem-solving for enterprise customers. This role requires strong communication skills and the ability to investigate and troubleshoot product issues using a highly customizable Loan Origination System. The ideal candidate will work in a remote-first environment and will assist customers via various channels. Competitive compensation and meaningful benefits are offered with an inclusive company culture.