Remote SaaS Customer Success Manager

Sphera Solutions, Inc.; Polska; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

Sphera Solutions, Inc. is seeking a Customer Success Manager for a 12-month FTC, remote from Poland. You will guide customers through onboarding, adoption, and renewal, leveraging our SaaS platform to help them achieve measurable value.

You will monitor health scores, coordinate with Support, Product, and Engineering, and identify expansion opportunities. Strong communication and SaaS knowledge are essential for success.

Qualifications

• 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS.
• Strong communication and interpersonal skills; ability to build rapport with diverse customers.
• Passion for technology and willingness to learn SaaS products deeply.
• Problem-solving mindset with the ability to manage multiple tasks and priorities.
• Experience with CRM or CSP tools (e.g., Salesforce).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Assist in developing onboarding plans, timelines, and success criteria.
• Educate customers on product features, updates, and use cases to drive adoption.
• Build strong, trusted relationships with customers through regular check-ins and proactive communication.
• Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues.
• Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce).
• Contribute to renewal activities by ensuring customers achieve their desired outcomes.

Skills

Customer Success

Account Management

Communication

Problem-Solving

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

HubSpot

Job description

Sphera Solutions, Inc. is seeking a Customer Success Manager for a 12-month FTC, remote from Poland. You will guide customers through onboarding, adoption, and renewal, leveraging our SaaS platform to help them achieve measurable value.

You will monitor health scores, coordinate with Support, Product, and Engineering, and identify expansion opportunities. Strong communication and SaaS knowledge are essential for success.