Remote Product Support Specialist EMEA - Complex B2B

Ashby; Województwo mazowieckie; On-site; PLN 193,041 - 324,565; Full time

Benefits offered by this job

Unlimited PTO

10-year exercise window for stock options

$100/month education budget

Job summary

Ashby, a leading enterprise software company, is seeking Product Support Specialists to deliver exceptional customer support for our complex products. This role involves providing technical assistance, troubleshooting issues, and collaborating on process improvements. Ideal candidates will have a background in B2B support, strong problem-solving skills, and a customer-centric approach. The position offers a hybrid working schedule—working one weekend day each week in exchange for a weekday off—with unlimited PTO and competitive compensation between €45.5K to €76.5K.

Qualifications

• Experience with complex software products and eager to learn.
• Strong curiosity and initiative in problem-solving.
• Ability to communicate effectively and empathetically with customers.

Responsibilities

• Provide technical support for Ashby's product daily.
• Create effective solutions for support challenges.
• Collaborate on projects to enhance team productivity.

Skills

Problem-solving skills

Technical troubleshooting

Customer delight

Attention to detail

B2B support experience

Job description

Ashby, a leading enterprise software company, is seeking Product Support Specialists to deliver exceptional customer support for our complex products. This role involves providing technical assistance, troubleshooting issues, and collaborating on process improvements. Ideal candidates will have a background in B2B support, strong problem-solving skills, and a customer-centric approach. The position offers a hybrid working schedule—working one weekend day each week in exchange for a weekday off—with unlimited PTO and competitive compensation between €45.5K to €76.5K.