Remote IT Support Engineer - Global Client Helpdesk

EPAM Systems, Inc.; Poland; Hybrid; PLN 30,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Remote within Poland

Career development programs

Health insurance

Stock purchase plan

Job summary

EPAM Systems, Inc. is seeking a Support Specialist to provide end-user support to clients across Europe and beyond, spanning Fintech, e-commerce, Retail, Travel, Technology, and more.

You will triage, diagnose, and resolve tickets using ITIL practices, handle initial processing, and keep knowledge base content up to date while maintaining proactive communication with business stakeholders. This role requires English fluency, analytical thinking, teamwork, and flexibility to work non-standard

Qualifications

• Fluent in English (B2 or higher) with strong verbal and written skills.
• Analytical and research abilities with proactive task management.
• Ability to work well in a team and handle high-stress situations.

Responsibilities

• Register, classify, and triage tickets; escalate when needed.
• Process alerts, emails, and phone calls; monitor app health checks.
• Identify KB gaps and update documentation; support reporting tasks.
• Participate in support process reviews and team meetings.

Skills

English (B2+)

Analytical skills

Teamwork

Problem solving

Tools

MS Windows

Office Suite

ITSM tools

Job description

EPAM Systems, Inc. is seeking a Support Specialist to provide end-user support to clients across Europe and beyond, spanning Fintech, e-commerce, Retail, Travel, Technology, and more.

You will triage, diagnose, and resolve tickets using ITIL practices, handle initial processing, and keep knowledge base content up to date while maintaining proactive communication with business stakeholders. This role requires English fluency, analytical thinking, teamwork, and flexibility to work non-standard