Remote Senior Support Operations Lead
Storyblok
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Benefits offered by this job
Job summary
Storyblok is seeking a Senior Support Operations Specialist for Europe, with a strong track record in B2B SaaS and remote work. You will own complex operational scenarios across account setup, billing, integrations, and CMS inquiries, delivering customer-first outcomes.
You will mentor junior specialists and collaborate with Sales, Tech Support, and Partner Accounts to resolve escalations efficiently. You will drive process improvements, elevate support excellence, and participate in strategic
Qualifications
- 5+ years experience in Customer Support, Customer Success, or similar customer-facing role.
- Fluent in English with excellent verbal and written communication.
- Remote working experience.
- Experience with Stripe and writing internal documentation is a plus.
- Experience with Headless CMS or other headless/composable platforms is a plus.
Responsibilities
- Handle the most complex issues and provide strategic guidance to customers.
- Lead initiatives to improve support processes and reduce friction.
- Collaborate with tech support, sales, and partner managers to resolve issues efficiently.
- Mentor Support Operations Specialists I and II to strengthen team capability.
- Lead customer video/screen-sharing sessions for complex operational topics.
Skills
Education
Tools
Job description
Storyblok is seeking a Senior Support Operations Specialist for Europe, with a strong track record in B2B SaaS and remote work. You will own complex operational scenarios across account setup, billing, integrations, and CMS inquiries, delivering customer-first outcomes.
You will mentor junior specialists and collaborate with Sales, Tech Support, and Partner Accounts to resolve escalations efficiently. You will drive process improvements, elevate support excellence, and participate in strategic
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