Remote B2B Tech Support Specialist - Incident & SLA Pro

your Jared; Warszawa; Hybrid; PLN 54,000 - 74,000; Full time

Benefits offered by this job

Cafeteria

Annual budget for sports, medical care

Job summary

your Jared is hiring a Middle L1 Technical Support Specialist in Warsaw to provide remote L1 support for B2B partners. You will own tickets, investigate issues using server logs and Browser DevTools, and coordinate incident response with L1–L3 teams.

The role requires 1+ years in B2B SaaS support, knowledge of Jira/JSM, Zendesk, or ServiceNow, and fluent English with Ukrainian or Russian for internal comms. A 24/7 rotating schedule is expected, with remote-first flexibility.

Qualifications

• 1+ years of experience in B2B Customer Support, Technical Support, or operations in a B2B SaaS or high-load digital environment.
• Hands-on experience analyzing server logs and using incident workflows.
• Proven ability to coordinate incidents and write client updates.

Responsibilities

• Own L1 tickets end-to-end, validate, investigate, and resolve using logs and monitoring tools.
• Coordinate L1 incident workflows during outages, host calls, and post public updates.
• Translate complex root causes for clients and guide junior specialists.

Skills

B2 English

Ukrainian or Russian

B2B SaaS support

Incident coordination

Troubleshooting

Tools

Jira/JSM

Zendesk

ServiceNow

Browser DevTools

HTTP/API basics

Job description

your Jared is hiring a Middle L1 Technical Support Specialist in Warsaw to provide remote L1 support for B2B partners. You will own tickets, investigate issues using server logs and Browser DevTools, and coordinate incident response with L1–L3 teams.

The role requires 1+ years in B2B SaaS support, knowledge of Jira/JSM, Zendesk, or ServiceNow, and fluent English with Ukrainian or Russian for internal comms. A 24/7 rotating schedule is expected, with remote-first flexibility.