Remote Player Support & Success Specialist

Bring It On; Poland; On-site; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Cost-of-living flexible benefits

Stock options

Home office budget

No physical office

Culture focused on results

Job summary

Bring It On is a Poland-based game studio creating next generation skill games. We are seeking a seasoned customer support specialist to help players via iMessage, Messenger, Intercom and email, while gaining deep knowledge of game features and events.

You will troubleshoot issues, document interactions in our CRM, and relay player feedback to product teams. Remote work and self-driven collaboration form the core of this role, with opportunities to influence player experiences and promotions.

Qualifications

• Minimum 4 years in a customer support role, ideally in iGaming.
• Experience with KYC and payments processors.
• Excellent verbal and written English.
• Proficient with CRM tools and documenting interactions.
• Strong empathy, active listening and problem solving.
• Excellent time management; able to work flexible hours.
• Experience in remote settings and self-driven work style.

Responsibilities

• Provide daily support to players via iMessage, Messenger, Intercom and email.
• Learn game features, events and player activity to give informed responses.
• Troubleshoot issues and coordinate with internal teams.
• Maintain detailed docs of interactions in the CRM.
• Act as the voice of players and relay feedback to relevant departments.
• Assist onboarding new players and teaching game features.
• Analyze playing patterns to guide interaction strategies.
• Collaborate across teams to offer promos and announce features.
• Develop guidelines and procedures for future team members.

Skills

Customer support

English proficiency

Remote work

KYC

Payments processing

Empathy

Time management

Self-driven

Tools

Intercom

CRM systems

CRM software

Job description

Bring It On is a Poland-based game studio creating next generation skill games. We are seeking a seasoned customer support specialist to help players via iMessage, Messenger, Intercom and email, while gaining deep knowledge of game features and events.

You will troubleshoot issues, document interactions in our CRM, and relay player feedback to product teams. Remote work and self-driven collaboration form the core of this role, with opportunities to influence player experiences and promotions.