Remote German-speaking Player Engagement Specialist

Keywords Studios Plc; Poland; Remote; PLN 32,000 - 52,000; Full time

Benefits offered by this job

Remote work equipment

Private medical care

My Benefit system

Multisport card

Glasses subsidy

Employee Assistance Program

Job summary

Keywords Studios is seeking a Player Engagement Agent to bridge between clients and the gaming community. You will respond to players with prompt, quality support via ticketing, email, or chat, and relay feedback to developers.

The role offers fully online remote work with growth opportunities and a dynamic global team. Ideal candidates will have German at C1-C2, English at B2 or higher, excellent communication, and flexibility to adapt.

Qualifications

• Mastery in German at C1-C2 level with English at B2 or higher.
• Excellent communication skills for effective player support.
• Flexible to adapt to various situations and needs.

Responsibilities

• Respond to players via ticketing, email, or chat promptly.
• Investigate and resolve player inquiries and provide feedback to developers.
• Translate when required to ensure seamless communication.
• Maintain reports and contribute to knowledge-base improvements.

Skills

Communication

Analytics

Leadership

Business

German proficiency

English level

Tools

CRM tools

Macros

MS Office/Google Suite

Job description

Keywords Studios is seeking a Player Engagement Agent to bridge between clients and the gaming community. You will respond to players with prompt, quality support via ticketing, email, or chat, and relay feedback to developers.

The role offers fully online remote work with growth opportunities and a dynamic global team. Ideal candidates will have German at C1-C2, English at B2 or higher, excellent communication, and flexibility to adapt.