Customer Experience Specialist - Remote & Growth-Driven

G2A Group; Warszawa; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid/Remote work

Welcome pack

Motivizer vouchers

Private medical care

MultiSport card

G2A discount codes

Home-office setup

Training & development

Job summary

G2A.COM in Warsaw, Poland is seeking a Customer Experience Specialist to support our global marketplace of digital entertainment. You will handle customer inquiries, provide top‑level service, and collaborate with internal teams to resolve issues, improve processes, and maintain our high standards of user satisfaction.

Ideal candidates have experience in customer service or sales support, strong communication skills in English (min B2), and a proactive, team‑oriented mindset.

Qualifications

• Experience in customer service, sales support, or telemarketing.
• Excellent written and spoken communication in English (min B2).
• Creative, proactive problem solving in a dynamic environment.

Responsibilities

• Delivering exceptional satisfaction to our marketplace users and providing top‑level service.
• Quickly understanding customers’ needs and effectively resolving their challenges.
• Maintaining smooth communication with customers and offering practical, efficient solutions.
• Building a positive company image by providing support related to our website and digital goods.
• Responding promptly to customer emails and inquiries to ensure every experience is a positive one.
• Coordinating with other departments to resolve issues in a comprehensive way.
• Handling phone inquiries professionally and ensuring customers receive full support.

Skills

Customer service

Sales support

Communication

English B2

Teamwork

Job description

G2A.COM in Warsaw, Poland is seeking a Customer Experience Specialist to support our global marketplace of digital entertainment. You will handle customer inquiries, provide top‑level service, and collaborate with internal teams to resolve issues, improve processes, and maintain our high standards of user satisfaction.

Ideal candidates have experience in customer service or sales support, strong communication skills in English (min B2), and a proactive, team‑oriented mindset.