Remote Customer Success Manager — Education Tech

Abakus Center; Lublin; On-site; PLN 33,499 - 43,070; Full time

Benefits offered by this job

Paid training & growth opportunities

Supportive team environment

Make a difference in children’s learning journeys

Job summary

Abakus Center in Poland is seeking a customer support specialist to assist clients via chat, email, and calls. The ideal candidate will be fluent in English and Polish, with a tech-savvy background. Experience in customer support is a bonus.

This full-time remote position offers a supportive team environment, with a fixed salary beginning at 700 euros during onboarding and rising to 900 euros after the test month.

Qualifications

• High level of English and Polish proficiency.
• Basic understanding of Russian is a plus.
• Experience in customer support or education is beneficial.

Responsibilities

• Support clients via chat, email, and calls.
• Manage schedules and course changes.
• Run check-in calls and handle feedback carefully.

Skills

English (speaking & writing)

Polish (speaking & writing)

Tech-savvy with Google Workspace

Empathy and proactivity

Multitasking

Tools

CRM platforms

Chat platforms

Job description

Abakus Center in Poland is seeking a customer support specialist to assist clients via chat, email, and calls. The ideal candidate will be fluent in English and Polish, with a tech-savvy background. Experience in customer support is a bonus.

This full-time remote position offers a supportive team environment, with a fixed salary beginning at 700 euros during onboarding and rising to 900 euros after the test month.