Remote Part-Time Support Specialist — Shape Product

Cluely; Poland; Remote; PLN 28,413 - 40,467; Part time

Job summary

Cluely is looking for a Customer Support Specialist to work remotely in a part-time capacity. You will interact closely with customers, addressing inquiries, processing refunds, and escalating issues as needed, all while aiming for inbox zero.

This role requires strong communication skills, problem-solving abilities, and familiarity with tools like Intercom, Stripe, and Slack. Your insights will help shape product improvements, making a significant impact in a fast-paced startup.

Qualifications

• Clear, empathetic written communication abilities.
• Ability to quickly assess situations and determine the best path forward.
• Confidence using customer support tools and learning new platforms quickly.

Responsibilities

• Monitor and respond to all incoming customer support tickets.
• Assess each customer inquiry to determine the appropriate course of action.
• Handle refund requests efficiently through Stripe.

Skills

Communication Skills

Problem-Solving Mindset

Technical Comfort

Customer Empathy

Independence

Tools

Intercom

Slack

Stripe

Job description

Cluely is looking for a Customer Support Specialist to work remotely in a part-time capacity. You will interact closely with customers, addressing inquiries, processing refunds, and escalating issues as needed, all while aiming for inbox zero.

This role requires strong communication skills, problem-solving abilities, and familiarity with tools like Intercom, Stripe, and Slack. Your insights will help shape product improvements, making a significant impact in a fast-paced startup.