Remote Client Relations & Concierge Support Specialist

Assetara Limited; Kraków; On-site; PLN 60,000 - 80,000; Full time

Job summary

Assetara Limited in Kraków is seeking a dedicated Client Relationship & Support Specialist to join remotely. You will be the main point of contact for clients, handling communications, CRM administration, and support services within approved tools and platforms.

The role emphasizes concierge-level service, platform navigation assistance, and strict adherence to compliance rules, including data protection and confidential handling of client information. Training and identity checks are mandatory.

Qualifications

• Professional remote work discipline and time management.
• Adherence to security and compliance guidelines and initial training.
• Strict handling of client data in line with policy.

Responsibilities

• Provide professional, warm client communication within Assetara workspace and approved tools.
• Deliver concierge support, schedule client calls, and assist with platform navigation within compliance limits.
• Manage unread threads, SLA adherence, and proactive client outreach within policy.
• Maintain accurate client notes in CRM, avoiding unnecessary personal data.

Skills

Client communication

CRM administration

Remote work discipline

Compliance knowledge

Time management

Job description

Assetara Limited in Kraków is seeking a dedicated Client Relationship & Support Specialist to join remotely. You will be the main point of contact for clients, handling communications, CRM administration, and support services within approved tools and platforms.

The role emphasizes concierge-level service, platform navigation assistance, and strict adherence to compliance rules, including data protection and confidential handling of client information. Training and identity checks are mandatory.