Remote Onboarding & Risk Operations Specialist

Squads; Poland; Remote; PLN 120,000 - 180,000; Full time

Job summary

Squads is seeking a fully remote onboarding lead to own the process from document request to activation, performing KYC/KYB reviews and multi-jurisdictional risk assessments.

You will streamline onboarding, identify friction points, and implement improvements with product and partnerships teams. Strong emphasis on clear communication and autonomous ownership in a fast-paced crypto-oriented environment.

Qualifications

• 2+ years in KYC/KYB, onboarding, or a first-line compliance function
• Working knowledge of customer due diligence requirements across more than one jurisdiction
• Hands-on experience verifying business entities and beneficial ownership (UBO)
• Exceptional written and verbal communication
• High case volume with competing priorities, and nothing dropped
• Autonomous and low-ego - fully remote, no aircover, no hand-holding

Responsibilities

• Own the customer onboarding process end to end, from first document request to activated account
• Run KYC/KYB reviews on business entities: corporate structure, beneficial ownership, source of funds
• Apply onboarding requirements across multiple jurisdictions, each with its own documentation and regulatory standards
• Ensure every account clears in line with applicable partner requirements
• Serve as first line of defense, applying risk-based judgment rather than checklist compliance
• Escalate higher-risk cases with a clear recommendation, not just a flag
• Work with external partners on onboarding matters
• Own responses to partner requests for information: accurate, complete, inside the required window
• Be the primary point of contact through onboarding, guiding customers through what we need and why
• Resolve documentation issues fast, in writing customers can act on without a follow-up call
• Partner with sales and the wider business team to move accounts through without lowering the bar
• Find the friction: which steps stall, which documents get rejected, where customers drop
• Propose controls, process changes, and automation opportunities to the product team
• Turn your own manual work into something the product does instead

Skills

KYC/KYB

Onboarding

Due diligence

Documentation review

Risk assessment

Tools

Onboarding tooling

Case management tooling

Job description

Squads is seeking a fully remote onboarding lead to own the process from document request to activation, performing KYC/KYB reviews and multi-jurisdictional risk assessments.

You will streamline onboarding, identify friction points, and implement improvements with product and partnerships teams. Strong emphasis on clear communication and autonomous ownership in a fast-paced crypto-oriented environment.