Remote L2 Technical Support Engineer (24/7 Shifts)

PeopleForce; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Remote‑First Flexibility

Ownership & Impact

Wellbeing

Job summary

Weltrade seeks a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will monitor health, respond to alerts, manage incidents, and document processes for a distributed VPS environment.

The role operates on a three‑shift cycle (morning/day/evening/night) with monthly rotation, 100% remote, and a global remote‑first culture. Strong English communication and cross‑team collaboration are essential.

Qualifications

• Experience with monitoring and incident management tools (Zabbix, Grafana).
• Experience alerting via chat tools (Google Chat, Telegram).
• Hands-on VPS support across OS (Windows, macOS).
• Familiarity with Jira for tracking and closing tasks.
• Knowledge base maintenance (Confluence).
• English level B1+ for written and occasional calls.

Responsibilities

• Monitor infrastructure health via Zabbix and Grafana; analyze and respond to alerts.
• Track and act on alerts from Google Chat and Telegram.
• Troubleshoot VPS servers across levels of complexity.
• Follow incident management processes in Jira.

Skills

Zabbix

Grafana

Google Chat

Telegram

VPS

Windows

macOS

Jira

Confluence

English B1+

Shift rotation

Job description

Weltrade seeks a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will monitor health, respond to alerts, manage incidents, and document processes for a distributed VPS environment.

The role operates on a three‑shift cycle (morning/day/evening/night) with monthly rotation, 100% remote, and a global remote‑first culture. Strong English communication and cross‑team collaboration are essential.