Senior 24/7 NOC Support Engineer (Remote)

SQUAD

Wrocław

Hybrid

PLN 120,000 - 180,000

Full time

40 hours ago

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Benefits offered by this job

Private medical insurance

Performance-based bonus

24/7 support environment

Job summary

SQUAD in Poland is seeking a Senior L1 Technical Support Engineer for 24/7 monitoring of smart-device health and performance. You will work across rotating shifts, including nights and weekends, analyzing data dashboards to detect anomalies and escalating issues using runbooks.

You will coordinate with engineering teams during bridge calls to ensure system stability around the clock. The role requires strong analytical and communication skills, experience with monitoring tools, and a proactive

Qualifications

4+ years in IT operations, NOC, production monitoring, or similar
Experience monitoring technical systems and analyzing operational metrics
Proficient with monitoring and observability tools (Grafana, Splunk, Datadog, CloudWatch)

Responsibilities

Continuously monitor dashboards and performance indicators across all shifts
Analyze real-time data to identify trends and potential issues
Respond to alerts, triage incidents and escalate according to runbooks
Initiate Post-Incident Corrective Actions (COE) and coordinate with engineering
Coordinate with cross-functional teams during bridge calls for incident resolution
Communicate incident status and impact to stakeholders within SLA
Document incidents, troubleshooting steps, and resolutions in ticketing systems
Generate shift reports on incidents and system health
Improve triage, escalation, and COE runbooks based on retrospectives