Technical Support Engineer

PeopleForce; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Remote‑First Flexibility

Ownership & Impact

Wellbeing

Job summary

Weltrade seeks a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will monitor health, respond to alerts, manage incidents, and document processes for a distributed VPS environment.

The role operates on a three‑shift cycle (morning/day/evening/night) with monthly rotation, 100% remote, and a global remote‑first culture. Strong English communication and cross‑team collaboration are essential.

Qualifications

• Experience with monitoring and incident management tools (Zabbix, Grafana).
• Experience alerting via chat tools (Google Chat, Telegram).
• Hands-on VPS support across OS (Windows, macOS).
• Familiarity with Jira for tracking and closing tasks.
• Knowledge base maintenance (Confluence).
• English level B1+ for written and occasional calls.

Responsibilities

• Monitor infrastructure health via Zabbix and Grafana; analyze and respond to alerts.
• Track and act on alerts from Google Chat and Telegram.
• Troubleshoot VPS servers across levels of complexity.
• Follow incident management processes in Jira.

Skills

Zabbix

Grafana

Google Chat

Telegram

VPS

Windows

macOS

Jira

Confluence

English B1+

Shift rotation

Job description

Become a part of Weltrade, a reliable international company with over 19 years of experience in the FX and online trading market.

Join our Global Team! Work From Anywhere! Grow With Us!

About Weltrade

Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones. We focus on building scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.

About Your Role

We are looking for a Technical Support Engineer (L2) to join our 24/7 infrastructure monitoring team. You will be responsible for monitoring system health, responding to alerts, managing incidents, and maintaining documentation for a distributed VPS infrastructure. The team operates on a continuous three-shift schedule, and the role requires flexibility to work morning, day/evening, or night shifts on a monthly rotation.

You Have

• Experience working with Zabbix and Grafana — processing, analyzing, and responding to alerts
• Experience monitoring alerts through Google Chat and Telegram
• Hands-on experience supporting VPS servers at various levels
• Experience working with both Windows and macOS
• Understanding of incident management principles
• Confident working in Jira — investigating, tracking, and closing tasks
• Experience maintaining or updating a knowledge base (Confluence)
• English level B1 or higher — for written communication and occasional calls with English‑speaking cross‑functional teams
• Readiness to work a flexible 5/2 shift schedule, including night or morning hours
• Clear and articulate communication skills — close daily coordination with other teams is required
• Analytical mindset — ability to dig into the root cause of an issue

Responsibilities

• Monitor infrastructure health via Zabbix and Grafana; process, analyze, and respond to alerts
• Track and act on alerts received through Google Chat and Telegram
• Support and troubleshoot VPS servers across different levels of complexity
• Follow incident management processes — investigate, track, and close tasks in Jira
• Maintain and update the knowledge base in Confluence
• Communicate with cross‑functional English‑speaking teams via written channels and occasional calls
• Work rotating shifts (morning / day‑evening / night) every month , following the team schedule

Good to Have

• Ability to read and analyze logs
• Basic experience in QA / testing

Working Conditions

• Format: 100% remote (candidate's time zone matters; location is negotiable)
• Schedule: 5/2 with floating days off, on a continuous 24/7 three‑shift rotation
• Shifts are fixed every month (one month mornings, one month days, one month nights)
• Shift hours (EET time):
  • Morning: 06:00 – 14:00
  • Day/Evening: 14:00 – 22:00
  • Night: 22:00 – 06:00
• Night shifts are compensated with a +30% pay premium

What We Offer

• Remote‑First Flexibility: We operate fully remotely and offer a global and cross‑functional environment.
• Ownership & Impact: A chance to own your ideas and make a measurable impact on Weltrade's global growth.
• Wellbeing: A balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.

Recruitment Process

Application Review → HR Interview → Technical Interview → Final Interview → Offer