Remote ITSM Platform Engineer — Jira Service Management

Diverse CG Sp. z o.o. Sp.k.; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Co-financing for the sports card

Training & learning opportunities

Constant support of dedicated consultant

Job summary

Diverse CG Sp. z o.o. Sp.k. is seeking an experienced professional for a fully remote position focusing on Atlassian Jira Service Management and Confluence. The role involves designing tenant-specific JSM projects, improving ITSM processes, managing user configurations, and implementing automation rules.

Candidates should have substantial experience with Jira products, a strong customer focus, and knowledge of ITIL practices. The company offers competitive perks including private medical care and training opportunities.

Qualifications

• Several years of hands-on experience administering Atlassian Jira Service Management and Confluence.
• Proven track record implementing ITIL-based ITSM processes.
• In-depth understanding of multi-tenant separation and data protection (GDPR).
• Experience with Automation for Jira and integrating external systems via REST APIs.
• Strong customer focus and ability to translate complex requirements.

Responsibilities

• Design and implement tenant-specific JSM projects.
• Model and improve ITSM processes in JSM.
• Manage user and group configurations in Jira.
• Implement automation rules and integrations with Microsoft Dynamics.
• Create dashboards and reports to track SLAs and KPIs.

Skills

Experience administering Atlassian Jira

ITIL-based ITSM processes

Multi-tenant separation

REST APIs / webhooks integration

SSO/identity management

KCS principles in Confluence

Customer focus

Documentation skills

Change management

Tools

Atlassian Jira

Confluence

Automation for Jira

Job description

Diverse CG Sp. z o.o. Sp.k. is seeking an experienced professional for a fully remote position focusing on Atlassian Jira Service Management and Confluence. The role involves designing tenant-specific JSM projects, improving ITSM processes, managing user configurations, and implementing automation rules.

Candidates should have substantial experience with Jira products, a strong customer focus, and knowledge of ITIL practices. The company offers competitive perks including private medical care and training opportunities.