JSM Migration Engineer: Enterprise ITSM Transitions

EPAM Systems; Polska; Hybrid; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Remote-friendly in Poland

Travel opportunities abroad

Relocation assistance

Health insurance

Job summary

EPAM Systems, Inc. seeks an experienced JIRA Service Management Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to JSM. You will own data mapping, ETL design, and migration roadmaps, while configuring JSM to match or improve current ITSM functionality.

The role requires strong collaboration with client IT teams, end-to-end testing, and knowledge transfer. Remote-friendly in POLAND with opportunities for travel abroad, you will drive best practices for

Qualifications

• ,

Responsibilities

• Develop migration strategy and roadmaps from ServiceNow to JSM.
• Execute data extraction, transformation, and loading (ETL) for tickets, assets, users, and attachments.
• Configure JSM projects, request types, automations, SLAs, and queues to reflect or improve current ITSM.
• Manage integration with third-party tools, CI/CD pipelines, and monitoring systems.

Skills

Jira Service Management

ServiceNow

Data mapping

ETL processes

Incident management

Change management

REST APIs

Python

JavaScript

Groovy

Tools

Jira REST API

Job description

EPAM Systems, Inc. seeks an experienced JIRA Service Management Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to JSM. You will own data mapping, ETL design, and migration roadmaps, while configuring JSM to match or improve current ITSM functionality.

The role requires strong collaboration with client IT teams, end-to-end testing, and knowledge transfer. Remote-friendly in POLAND with opportunities for travel abroad, you will drive best practices for