JIRA Service Management (JSM) Migration Engineer

EPAM Systems; Polska; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Remote-friendly in Poland

Travel opportunities abroad

Relocation assistance

Health insurance

Job summary

EPAM Systems, Inc. seeks an experienced JIRA Service Management Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to JSM. You will own data mapping, ETL design, and migration roadmaps, while configuring JSM to match or improve current ITSM functionality.

The role requires strong collaboration with client IT teams, end-to-end testing, and knowledge transfer. Remote-friendly in POLAND with opportunities for travel abroad, you will drive best practices for

Qualifications

• ,

Responsibilities

• Develop migration strategy and roadmaps from ServiceNow to JSM.
• Execute data extraction, transformation, and loading (ETL) for tickets, assets, users, and attachments.
• Configure JSM projects, request types, automations, SLAs, and queues to reflect or improve current ITSM.
• Manage integration with third-party tools, CI/CD pipelines, and monitoring systems.

Skills

Jira Service Management

ServiceNow

Data mapping

ETL processes

Incident management

Change management

REST APIs

Python

JavaScript

Groovy

Tools

Jira REST API

Job description

We are seeking an experienced JIRA Service Management (JSM) Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to Atlassian Jira Service Management. The ideal candidate possesses deep technical expertise in both platforms, exceptional data mapping skills, and a proven track record of delivering seamless ITSM platform migrations with minimal business disruption.ResponsibilitiesMigration Strategy & Planning: Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSMData Migration & Mapping: Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSMConfiguration & Customization: Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionalityIntegration Management: Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environmentTesting & Quality Assurance: Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parityStakeholder Enablement: Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoptionRequirementsExperience: 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNowMigration Expertise: Demonstrated success leading at least 1–2 end-to-end migrations from ServiceNow to JSMDeep knowledge of ITSM processes (Incident, Problem, Change, Request Management)Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST APIsExperience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)Scripting & Tools: Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automationSoft Skills: Excellent client-facing communication, problem-solving abilities, and stakeholder management skillsNice to haveAtlassian Certified Professional for Jira Service Management (or Jira Administration)ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM)We offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and an agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:We will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.