Remote IT Support Engineer | Linux/Cloud & Equity Benefits

Appfire; Warszawa; Hybrid; PLN 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Equity

Paid time off

Wellness Days

Training and personal development

Private Healthcare

MyBenefit Platform

Home Office Allowance

Lunch Card

CSR days

Flexible work arrangement

Office Warsaw option

EEO

Zusammenfassung

Appfire, a global software company with 800+ employees, is seeking a full-time IT Support Engineer to join our IT Operations team. You will help manage laptops, infrastructure, and corporate applications, with on-site service in our Warsaw office.

You’ll handle L1/L2 support across macOS and Windows, onboarding, MDM, security, and network devices while collaborating with teams worldwide. The role is remote within Poland, with optional office days in Warsaw.

Qualifikationen

• 3+ years' experience providing L1/L2 support via a ticketing system.
• 2+ years' hands-on experience in laptop support, preferably both on Macintosh & Windows OS
• 1+ years' hands-on experience in providing application support on applications such as Google Workspace, Slack, and Zoom
• Good written and oral communication skills in English, including spelling and grammar
• Good ability to work within a mature support process
• Experience in shell scripting, Python, or command line (CLI) tools
• Experience with Atlassian products is an advantage
• Experience in Public Cloud Technologies – AWS, GCP, Azure etc
• 1+ years’ hands-on experience as a Linux system administrator, including a basic understanding of the Linux file system, DNS, and SSL
• 1+ years' hands-on experience in Network administration

Aufgaben

• Provide occasional L2 ticket-based support for employees seeking access, reporting problems, etc. on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed.
• Manage employee onboardings, laptops for their up-to-date OS, MDM, hard disk encryption & antivirus installations, and troubleshooting issues
• Maintain Office Network infrastructure (wi-fi, access points & chrome casts) and coordinate with ISP teams for resolutions
• Monitor applications and systems with the help of alerts and other monitoring tools to ensure overall health
• Monitor scheduled jobs to ensure they run successfully and on time
• Maintain the configurations on Routers, firewalls, network switches, and IP telephony
• Provide resolutions on the issues relating to Office IT infrastructure and maintain them
• Ensure domain registrations, SSL certificates, and product licensing is up-to-date for all systems
• Perform installations, configurations, upgrades, migrations, and consolidations of applications.
• Develop a solid knowledge of the systems and applications managed by our team, as well as its best practices to implement from time to time
• Use, write, and maintain KB articles for documentation.

Kenntnisse

L1/L2 support

MacOS

Windows

Google Workspace

Slack

Zoom

English

Support process

Shell scripting

Python

CLI

Atlassian

AWS

GCP

Azure

Linux

Networking

Jobbeschreibung

Appfire, a global software company with 800+ employees, is seeking a full-time IT Support Engineer to join our IT Operations team. You will help manage laptops, infrastructure, and corporate applications, with on-site service in our Warsaw office.

You’ll handle L1/L2 support across macOS and Windows, onboarding, MDM, security, and network devices while collaborating with teams worldwide. The role is remote within Poland, with optional office days in Warsaw.