Service Desk Support Consultant

EG A/S; Warszawa; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work setup

Office in Warsaw city center

Social benefits

Active staff association

Flexible prioritization of tasks

Job summary

EG A/S is seeking a proactive End User Support specialist to assist developers and staff with tools, workflows, and technical needs. You will troubleshoot issues, manage IT assets, and contribute to knowledge articles while collaborating with global teams.

The role requires strong English and Polish, ITIL awareness, and experience with ServiceNow, AD, and Office 365. A hybrid work setup and a Warsaw office are offered, with opportunities to improve processes and automation.

Qualifications

• Proficient in English and fluent in Polish.

Responsibilities

• Provide End User support via phone, email, and Self-Service.
• Troubleshoot technical issues and dispatch tasks in ServiceNow.
• Assist on-site at the Warsaw office and support Nordic offices as needed.
• Deploy IT equipment and manage user accounts.
• Create and maintain knowledge articles and documentation.

Skills

English proficiency

Polish fluency

IT knowledge

Customer service orientation

Analytical problem solving

Ability to work under pressure

ITIL awareness

Tools

ServiceNow

Active Directory

Office 365

AutoPilot

Intune

Jamf

Windows

MacOS

Job description

Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to help developers and colleagues across the organisation work smarter by supporting their tools, workflows, and technical needs?

Your tasks:

In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:

• Provide the End User support, through the phone, email, and Self-Service channels.
• Troubleshoot technical issues.
• Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
• Assist with ad hoc tasks on-site at the office in Poland, with support at Nordic offices as needed.
• Order and deploy IT equipment for EG employees allover the world.
• Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management.

You are the ideal candidate if you:

• Are proficient in English.
• Are fluent in Polish.
• Have solid knowledge of the product or solution being supported.
• IT domain and IT industry knowledge.
• Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
• are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows, driven to leverage these technologies for continuous process and system improvement.
• General understanding of computer systems, mobile devices and other tech products.
• Have high customer service orientation and you are motivated by providing excellent customer service.
• Have a technical, logical thought process.
• Have problem-solving skills and are solution-oriented.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to deal with and solve conflicts and problems.
• ITIL certification.

The Team

Our Service Desk Team is a dynamic and passionate group of skilled individuals, aimed at providing professional internal End-User, application and system support across EG. The Team consists of 9 Consultants located in Denmark and India. As part of the Service Desk Department, you will be working as a part of the daily operations, supporting the core business working hours.

We offer

• Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
• Hybrid work setup
• Nice office in Warsaw city center
• Opportunity to put your fingerprint on methods and solutions
• The position in an exciting company that is developing rapidly
• Active staff association that organizes good social events
• Social benefits

Contact

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

Join us in creating software that works for people, not software that makes people work.

Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".

Learn more about EG here.