Remote IT Support Engineer
Hitachi Automotive Systems Americas, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Hitachi Digital is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and remote support for software and hardware. You will be a strong communicator, a customer-centric problem-solver, and a trusted advisor ready to empower teams with the tools they need to succeed.
You will work in a fast-paced environment, coordinating with IT teams, using Jira for ticketing, and supporting Windows, MacOS, Linux, and cloud services to
Qualifications
- At least one year of experience in the same or similar position.
- Excellent communication to build relationships with colleagues and management.
- Intermediate English proficiency.
- Familiarity with basic network and directory services (AD, DHCP, DNS).
- Experience with Windows 11 and MacOS troubleshooting.
- Experience with end-user hardware/software troubleshooting.
- Experience with Linux.
- Experience with enterprise IT services support (e.g., ITIL concepts).
Responsibilities
- Provide 1st and 2nd line remote support for end users (software and hardware).
- Register, track, and manage tasks using a ticketing system (e.g., Jira).
- Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
- Participate in internal IT projects and initiatives.
Skills
Tools
Job description
Hitachi Digital is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and remote support for software and hardware. You will be a strong communicator, a customer-centric problem-solver, and a trusted advisor ready to empower teams with the tools they need to succeed.
You will work in a fast-paced environment, coordinating with IT teams, using Jira for ticketing, and supporting Windows, MacOS, Linux, and cloud services to
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