Service Desk Engineer

Hitachi, Ltd.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Hitachi, Ltd. in Kraków is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and support to ensure a smooth and productive technology experience.

You will need strong communication, a customer-centric mindset, and teamwork to resolve software and hardware issues, configure devices, and contribute to IT projects while maintaining high service standards.

Qualifications

• At least 1 year of experience in a similar service desk role.

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware issues).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Strong communication skills

Customer service experience

Teamwork

English (intermediate)

Multitasking

Troubleshooting

Windows/MacOS troubleshooting

End-user hardware/software issues

Networking basics

Tools

Jira

Job description

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to fit every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Description

The Team

Are you passionate about helping others and solving technical challenges with a smile?

As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience. You'll need to be a skilled communicator, an empathetic listener, and a creative problem-solver - ready to tackle a wide range of issues and empower teams with the tools they need to succeed.

This role calls for a strong customer-centric mindset, a commitment to delivering exceptional service, and a genuine desire to make a positive impact on the people you support. If you're ready to be a technology champion and a trusted advisor, we’d love to have you on our Team!

The Role:

• At least one year experience in the same and similar position
• Very good communication skills to build business relations with Management
• Employees / Colleagues
• Ability to work in a team and under customer pressure
• Intermediate knowledge of English
• Ability to multitask and prioritize appropriately in a fast-paced environment
• Experience in customer service
• Familiarity with basic network and directory services (AD, DHCP, DNS)
• Basic mail troubleshooting skills
• Experience with end user hardware/software problem solving and troubleshooting
• Experience with Windows 11 and MacOS troubleshooting

Nice to have:

• Familiarity with identity and device management systems such as Okta, Microsoft
• Office 365, Azure, Intune, and ServiceNow
• ITIL Foundation certification or knowledge of ITIL practices
• Experience with Linux
• Experience with enterprise IT services support (e.g., print management, software
• deployment tools like MDT)

Job Responsibilities:

• Provide 1st and 2nd line remote support for end users (both software and hardware issues)
• Register, track, and manage tasks using a ticketing system (e.g., Jira)
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)
• Participate in internal IT projects and initiatives

About Us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.