Service Desk Engineer - Remote Support & Flexible Hours

Hitachi; Poland; On-site; PLN 90,000 - 130,000; Full time

Job summary

Hitachi is hiring a Service Desk Engineer to be the first point of contact for regional colleagues, delivering expert guidance and hands-on support to ensure smooth IT operations. You will communicate clearly, listen empathetically, and resolve a wide range of end-user issues with a proactive mindset.

The role emphasizes a strong customer-centric approach, teamwork, and a commitment to delivering exceptional service while supporting Windows 11 and MacOS environments and basic network services.

Qualifications

• At least one year of experience in the same or similar position.
• Very good communication skills to build business relations with Management.
• Ability to work in a team and under customer pressure.
• Intermediate knowledge of English.
• Experience in customer service.
• Familiarity with basic network and directory services (AD, DHCP, DNS).
• Basic mail troubleshooting skills.
• Experience with end-user hardware/software problem solving and troubleshooting.
• Experience with Windows 11 and MacOS troubleshooting.

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware).
• Register, track, and manage tasks using a ticketing system (Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Communication skills

Teamwork

Customer service experience

Multi-tasking

English proficiency

Tools

AD

DNS

DHCP

Windows 11

MacOS

Jira

Okta

Azure

Intune

ServiceNow

Job description

Hitachi is hiring a Service Desk Engineer to be the first point of contact for regional colleagues, delivering expert guidance and hands-on support to ensure smooth IT operations. You will communicate clearly, listen empathetically, and resolve a wide range of end-user issues with a proactive mindset.

The role emphasizes a strong customer-centric approach, teamwork, and a commitment to delivering exceptional service while supporting Windows 11 and MacOS environments and basic network services.