Service Desk Engineer

Hitachi Automotive Systems Americas, Inc.; Wrocław; On-site; PLN 48,000 - 68,000; Full time

Job summary

Hitachi Digital is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and remote support for software and hardware. You will be a strong communicator, a customer-centric problem-solver, and a trusted advisor ready to empower teams with the tools they need to succeed.

You will work in a fast-paced environment, coordinating with IT teams, using Jira for ticketing, and supporting Windows, MacOS, Linux, and cloud services to

Qualifications

• At least one year of experience in the same or similar position.
• Excellent communication to build relationships with colleagues and management.
• Intermediate English proficiency.
• Familiarity with basic network and directory services (AD, DHCP, DNS).
• Experience with Windows 11 and MacOS troubleshooting.
• Experience with end-user hardware/software troubleshooting.
• Experience with Linux.
• Experience with enterprise IT services support (e.g., ITIL concepts).

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Customer service

Communication skills

Team player

English (intermediate)

Windows troubleshooting

MacOS troubleshooting

Linux experience

AD/DNS/DHCP basics

IT hardware support

Jira familiarity

Tools

Jira

Okta

Azure

Intune

Office 365

ServiceNow

Job description

Function IT Infrastructure - Shared Services

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

The Team

Are you passionate about helping others and solving technical challenges with a smile?

The Role

As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience. You'll need to be a skilled communicator, an empathetic listener, and a creative problem-solver - ready to tackle a wide range of issues and empower teams with the tools they need to succeed. This role calls for a strong customer-centric mindset, a commitment to delivering exceptional service, and a genuine desire to make a positive impact on the people you support. If you're ready to be a technology champion and a trusted advisor, we’d love to have you on our Team!

What we expect:

• At least one year of experience in the same and similar position
• Very good communication skills to build business relations with Management Employees / Colleagues
• Ability to work in a team and under customer pressure
• Intermediate knowledge of English
• Ability to multitask and prioritise appropriately in a fast-paced environment
• Experience in customer service
• Familiarity with basic network and directory services (AD, DHCP, DNS)
• Basic mail troubleshooting skills
• Experience with end-user hardware/software problem solving and troubleshooting
• Experience with Windows 11 and MacOS troubleshooting
• Nice to have: Familiarity with identity and device management systems such as Okta, Microsoft Office 365, Azure, Intune, and ServiceNow ITIL Foundation certification or knowledge of ITIL practices
• Experience with Linux
• Experience with enterprise IT services support (e.g., print management, software deployment tools like MDT)

Job Responsibilities

• Provide 1st and 2nd line remote support for end users (both software and hardware issues)
• Register, track, and manage tasks using a ticketing system (e.g., Jira)
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)
• Participate in internal IT projects and initiatives

About us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.