Remote IT Service Desk Engineer (Windows/Mac & Okta)

Hitachi Digital; Kraków; On-site; PLN 120,000 - 160,000; Full time

Job summary

Hitachi Digital is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering remote support and ensuring a smooth technology experience. The role requires strong communication, customer focus, and the ability to multitask under pressure.

Responsibilities include 1st/2nd line remote support, ticketing with Jira, and configuring user devices. English proficiency and basic networking skills (AD, DHCP, DNS) are essential.

Qualifications

• Experience in the same or similar role (1+ year).
• Strong communication and customer-facing skills.
• Ability to work in a team and under customer pressure.
• Intermediate English proficiency.
• Basic troubleshooting for Windows 11 and MacOS.
• Familiarity with basic network services (AD, DHCP, DNS).

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy workplace equipment (laptops, docking stations, peripherals).

Skills

Customer service

Communication skills

Teamwork under pressure

English (intermediate)

Windows/macOS troubleshooting

Networking basics

Job description

Hitachi Digital is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering remote support and ensuring a smooth technology experience. The role requires strong communication, customer focus, and the ability to multitask under pressure.

Responsibilities include 1st/2nd line remote support, ticketing with Jira, and configuring user devices. English proficiency and basic networking skills (AD, DHCP, DNS) are essential.