Service Desk Engineer — Customer‑Focused IT Support Pro

Hitachi, Ltd.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Hitachi, Ltd. in Kraków is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and support to ensure a smooth and productive technology experience.

You will need strong communication, a customer-centric mindset, and teamwork to resolve software and hardware issues, configure devices, and contribute to IT projects while maintaining high service standards.

Qualifications

• At least 1 year of experience in a similar service desk role.

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware issues).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Strong communication skills

Customer service experience

Teamwork

English (intermediate)

Multitasking

Troubleshooting

Windows/MacOS troubleshooting

End-user hardware/software issues

Networking basics

Tools

Jira

Job description

Hitachi, Ltd. in Kraków is seeking a Service Desk Engineer to be the first point of contact for colleagues across the region, delivering expert guidance and support to ensure a smooth and productive technology experience.

You will need strong communication, a customer-centric mindset, and teamwork to resolve software and hardware issues, configure devices, and contribute to IT projects while maintaining high service standards.