Frontline Service Desk Engineer – Tech Support Champion

Hitachi Digital; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

Hitachi Digital is looking for a Service Desk Engineer to be the first point of contact for regional colleagues, providing expert guidance and support to ensure a smooth technology experience. You will be a strong communicator, an empathetic listener, and a creative problem-solver ready to tackle a range of issues.

The role requires a customer-centric mindset, commitment to exceptional service, and a genuine desire to positively impact the people you support.

Qualifications

• Minimum 1 year in a similar role.
• Very good communication skills to build business relations with Management.
• Ability to work in a team and under customer pressure.
• Intermediate knowledge of English.
• Ability to multitask and prioritise in a fast-paced environment.
• Experience in customer service.
• Familiarity with basic network and directory services (AD, DHCP, DNS).
• Basic mail troubleshooting skills.
• Experience with end-user hardware/software problem solving and troubleshooting.
• Experience with Windows 11 and MacOS troubleshooting.

Responsibilities

• Provide 1st and 2nd line remote support for end users (both software and hardware issues).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Customer service

Communication

Teamwork

English proficiency

Tools

Okta

Microsoft Intune

ServiceNow

Jira

AD/DNS basics

Job description

Hitachi Digital is looking for a Service Desk Engineer to be the first point of contact for regional colleagues, providing expert guidance and support to ensure a smooth technology experience. You will be a strong communicator, an empathetic listener, and a creative problem-solver ready to tackle a range of issues.

The role requires a customer-centric mindset, commitment to exceptional service, and a genuine desire to positively impact the people you support.