Remote IT Helpdesk Specialist

Datagroup AG; Województwo małopolskie; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Reliable job at a large IT service provider

Hands-on IT experience

Collegial company culture

Flexible working hours

Social benefits

Job summary

Datagroup AG in Poland is seeking a skilled IT support professional to deliver first-level assistance to users. You will be responsible for resolving issues via remote access, managing tickets, and maintaining communication throughout the support process. The ideal candidate will have a strong customer service mindset, be fluent in Bulgarian, and possess excellent multitasking and teamwork skills. This role offers flexible working hours and the opportunity to gain practical IT experience in a supportive environment.

Qualifications

• Strong customer service orientation and multitasking ability.
• Excellent teamwork and communication skills.
• Proper phone etiquette and active listening capabilities.
• Several years of experience in customer support or IT helpdesk.
• Strong troubleshooting and problem-solving skills.
• Excellent Bulgarian language skills, both spoken and written.
• German language skills will be an advantage.

Responsibilities

• Resolve errors and malfunctions via remote access.
• Prioritise, classify, and document issues in the ticketing system.
• Forward unresolved tickets to appropriate support units.
• Manage and monitor tickets within service level agreements.
• Maintain and document knowledge in our knowledge database.

Skills

Customer service orientation

Multitasking ability

Teamwork skills

Communication skills

Troubleshooting skills

Bulgarian language proficiency

German language skills

Job description

Datagroup AG in Poland is seeking a skilled IT support professional to deliver first-level assistance to users. You will be responsible for resolving issues via remote access, managing tickets, and maintaining communication throughout the support process. The ideal candidate will have a strong customer service mindset, be fluent in Bulgarian, and possess excellent multitasking and teamwork skills. This role offers flexible working hours and the opportunity to gain practical IT experience in a supportive environment.