Senior Cloud Administrator

Newmark; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Newmark Management Consulting seeks an experienced IT Administrator to manage Microsoft 365 services and user access, support Windows Server environments, and assist with onboarding and offboarding activities. You’ll work with Teams, SharePoint, OneDrive, and Defender while ensuring compliance and robust incident response.

Ideal candidates will have a strong foundation in identity lifecycle management, backup testing, and producing clear operational documentation.

Qualifications

• Strong knowledge of Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support scenarios.
• Ability to troubleshoot escalated technical issues by analyzing symptoms, reviewing logs, validating configurations, and documenting resolutions.
• Experience supporting Windows endpoints, Intune, device compliance, and application deployment.

Responsibilities

• Serve as escalation point for Helpdesk issues related to Microsoft 365, endpoint management, identity access, email, collaboration tools, and cloud services.
• Administer and support Microsoft 365 services including Exchange Online, Teams, CoPilot, SharePoint, OneDrive, Entra ID, Intune, Defender, and related admin portals.
• Investigate, troubleshoot, and resolve escalated incidents involving user access, mailbox behavior, Teams functionality, device compliance, conditional access, and security alerts.
• Prepare operational reporting for open escalations, license usage, asset inventory, backup test results, compliance exceptions, and recurring support trends.
• Create and maintain operational documentation, knowledge base articles, standard operating procedures, and escalation notes for repeatable support processes.

Skills

Microsoft 365 administration

Identity and access management

Windows Server

Troubleshooting escalations

Documentation & SOPs

Communication with stakeholders

PowerShell

ShareGate

ServiceNow

Education

IT degree (Graduate/Postgraduate)

Tools

PowerShell

ShareGate

ServiceNow

Job description

Newmark Management Consulting is a professional services firm focused solely on the real estate industry. Through Management Consulting and Managed Services, Newmark helps companies that develop, own, operate, service, or invest in real estate make better, more profitable decisions. We Make Real Estate Run Better.

Newmark delivers Management Consulting solutions around strategy, operational innovation, finance transformation, performance measurement, and technology. Managed Services professionals bring deep process and technology skills across real estate business functions, including accounting, lease administration, energy, data, application support, technology support, report development, and training.

Duties and Responsibilities

• Serve as an escalation point for Helpdesk issues related to Microsoft 365, endpoint management, identity access, email, collaboration tools, and general cloud services.
• Administer and support Microsoft 365 services including Exchange Online, Teams, CoPilot, SharePoint, OneDrive, Entra ID, Intune, Defender, and related admin portals.
• Investigate, troubleshoot, and resolve escalated incidents involving user access, mailbox behavior, Teams functionality, device compliance, conditional access, and security alerts.
• Manage, monitor, and test backup processes for supported systems, including periodic restore validation, documentation of test results, and follow up on any backup failures.
• Assist with server builds, maintenance, patching, configuration, monitoring, and lifecycle support for Windows Server and cloud hosted infrastructure.
• Support onboarding, offboarding, license assignment, group membership, mailbox access, MFA registration, and other identity lifecycle activities.
• Perform recurring administrative reviews such as inactive user checks, mailbox permission reviews, shared mailbox access validation, group membership cleanup, and stale device follow up.
• Prepare operational reporting for open escalations, license usage, asset inventory, backup test results, compliance exceptions, and recurring support trends.
• Create and maintain operational documentation, knowledge base articles, standard operating procedures, and escalation notes for repeatable support processes.
• Partner with internal teams and client stakeholders to complete service requests, support technology changes, and communicate progress in a clear and professional manner.

Technical Scope

• Microsoft 365 administration including Exchange Online, Teams, Copilot, SharePoint Online, OneDrive, Microsoft 365 Apps, licensing, mail flow, and collaboration services.
• Microsoft Entra ID administration including user accounts, groups, MFA, conditional access, enterprise applications, identity governance, and synchronization related troubleshooting.
• Microsoft Intune and endpoint management including device enrollment, compliance policies, configuration profiles, application deployment, Windows Autopilot, device inventory, and device troubleshooting.
• Microsoft Defender and security operations support including alert triage, device security posture, Safe Links, Safe Attachments, anti phishing policies, and remediation coordination.
• Windows Server and cloud infrastructure support including server provisioning, patching, monitoring, resource configuration, access management, and routine maintenance.
• Backup administration and recovery readiness including scheduled backup review, restore testing, evidence collection, failure investigation, and recovery documentation.
• License management support including Microsoft 365 license assignment, removal, usage review, license availability tracking, and escalation of subscription or procurement needs.
• Endpoint, identity, email, and collaboration troubleshooting across Windows, Outlook, Teams, OneDrive sync, mobile access, shared mailboxes, permissions, and profile issues.
• Operational support across ticketing systems, change activities, access reviews, audit evidence requests, monitoring alerts, recurring managed services tasks, and monthly service reporting.

Required Skill Set and Competencies

• Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support scenarios.
• Ability to troubleshoot escalated technical issues by analyzing symptoms, reviewing logs, validating configurations, identifying root cause, and documenting resolution steps.
• Experience supporting Windows endpoints, Microsoft Intune managed devices, device compliance, application deployment, device inventory, and common workstation issues.
• Foundational knowledge of Windows Server administration, Active Directory concepts, DNS, DHCP, group policy, permissions, and server maintenance practices.
• Understanding of identity and access management concepts, including MFA, conditional access, role based access, least privilege, and account lifecycle management.
• Ability to complete recurring administrative tasks accurately, consistently, and with strong attention to detail.
• Ability to follow and improve standard operating procedures, maintain accurate ticket notes, create knowledge articles, and contribute to repeatable support processes.
• Strong communication skills with the ability to explain technical issues clearly to end users, Helpdesk team members, internal stakeholders, and client contacts.
• Demonstrated ownership, attention to detail, prioritization, and follow through when managing escalations, maintenance tasks, audit items, service requests, and operational reporting.
• Ability to identify recurring support patterns, surface process gaps, and take ownership of routine work that reduces escalation volume for senior technical resources.

Preferred Skill Set

• Experience with Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Microsoft Secure Score, and security alert investigation.
• Experience with backup platforms, restore testing, disaster recovery procedures, and audit evidence collection for backup and recovery controls.
• Experience building, maintaining, and troubleshooting Windows Server workloads in Azure, VMware, or other hosted infrastructure environments.
• Experience managing and troubleshooting networking infrastructure, including routers, switches, wireless access points, network connectivity, VLANs, DNS, DHCP, and basic firewall related issues.
• Experience using PowerShell for Microsoft 365, Exchange Online, Entra ID, Intune, reporting, automation, and repeatable administrative tasks.
• Familiarity with ServiceNow or similar IT service management platforms, including incident, request, change, problem, and knowledge management processes.
• Exposure to ShareGate, migration planning, mailbox migrations, SharePoint migrations, permissions reviews, or collaboration platform consolidation projects.
• Microsoft certifications such as MS 900, MS 102, MD 102, AZ 900, AZ 104, SC 900, SC 300, or equivalent hands on experience.
• Experience supporting managed services clients in a multi tenant environment with a focus on clear communication, operational consistency, reporting, and client satisfaction.

Education and Work Experience

• Graduate or postgraduate degree in an IT stream, or equivalent practical experience.
• Lateral candidates with three to six years of relevant experience are preferred.
• Experience in client facing technology delivery, managed services, or enterprise application support is strongly preferred.