Remote Healthcare Client Support Specialist

Served With Honor; Poland; Remote; PLN 163,220 - 199,492; Full time

Job summary

Served With Honor is seeking a Client Service Support Specialist to deliver compassionate assistance to clients. Responsibilities include addressing client inquiries regarding support services, billing issues, and insurance coverage. The ideal candidate will have a Bachelor's degree and a minimum of 3 years of experience in a healthcare contact center. Strong communication and problem-solving skills are crucial. This role is perfect for someone motivated to provide meaningful support and improve client experiences during challenging times.

Qualifications

• A minimum of 3 years of customer experience in a healthcare contact center setting.
• Exceptional verbal and written communication skills, able to simplify complex information.
• Experience working with HIPAA-regulated data and maintaining client confidentiality.

Responsibilities

• Serve as the first point of contact for clients seeking support services.
• Document all interactions clearly in the CRM system to ensure continuity of care.
• Support clients navigating complex issues including appeals and grievance submissions.

Skills

Customer experience in a healthcare contact center

Exceptional verbal and written communication

Problem-solving skills

Experience with HIPAA data

Familiarity with billing processes

Education

Bachelor’s degree

Tools

CRM systems

Ticketing platforms

Job description

Served With Honor is seeking a Client Service Support Specialist to deliver compassionate assistance to clients. Responsibilities include addressing client inquiries regarding support services, billing issues, and insurance coverage. The ideal candidate will have a Bachelor's degree and a minimum of 3 years of experience in a healthcare contact center. Strong communication and problem-solving skills are crucial. This role is perfect for someone motivated to provide meaningful support and improve client experiences during challenging times.