Multilingual Remote Customer Support Agent (Europe)

The Happy Customers; Poland; Remote; Confidential; Part time

Benefits offered by this job

Fully remote work within Europe

Flexible working hours

International teams

Job summary

The Happy Customers is a Berlin-based startup building a talent pool of multilingual customer support agents across Europe to support upcoming client projects. This fully remote role requires native or professional proficiency in at least one European language and is open to professionals in Europe with flexible hours.

Expect variable workloads across 10–40 hours per week depending on project needs. We welcome candidates with strong communication skills and the ability to work independently in a

Qualifications

• Fluency in at least one European language is mandatory.
• Experience in customer support is helpful but not required.
• Based in Europe with valid work authorization.

Responsibilities

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Skills

English (B2+)

Multilingual communication

Customer support

Job description

The Happy Customers is a Berlin-based startup building a talent pool of multilingual customer support agents across Europe to support upcoming client projects. This fully remote role requires native or professional proficiency in at least one European language and is open to professionals in Europe with flexible hours.

Expect variable workloads across 10–40 hours per week depending on project needs. We welcome candidates with strong communication skills and the ability to work independently in a