German–English Remote Customer Support Specialist

TransPerfect; Warszawa; Remote; PLN 75,000 - 133,000; Full time

Job summary

TransPerfect Connect is seeking German–English customer support contractors for a remote role supporting a global retail client. You will handle inbound phone and email interactions, addressing product questions, order tracking, returns, and post-purchase support with a premium service standard.

Ideal candidates have native or near-native German, strong English communication, and experience in customer service or retail/e-commerce.

Qualifications

• Native or near-native German language ability.
• Professional-level English communication (spoken and written).
• Experience in customer service or call center roles.

Responsibilities

• Provide customer support via phone and email.
• Assist with product inquiries and order-related questions.
• Handle post-purchase support and returns.
• Document interactions in designated systems.

Skills

German fluency

English proficiency

Customer service

Retail/e-commerce experience

Remote work

Job description

TransPerfect Connect is seeking German–English customer support contractors for a remote role supporting a global retail client. You will handle inbound phone and email interactions, addressing product questions, order tracking, returns, and post-purchase support with a premium service standard.

Ideal candidates have native or near-native German, strong English communication, and experience in customer service or retail/e-commerce.